Port Columbus International Airport – Customer Experience Survey – Wave 1

 At the request of the Columbus Airport Authority, a research team at the Ohio State University under the direction of Professor Jon Krosnick conducted a survey of a representative sample of passengers arriving at and departing from Port Columbus International Airport between February 16 and March 30, 2002. Interviews lasted approximately 10 minutes on average and were conducted by trained interviewers equipped with palm-top computers in which the questionnaire was programmed. The questions measured the experiences people had and the services they used while at the airport and asked for evaluations of the quality of those experiences.

Click here for the final report.

Dr. Krosnick’s principal collaborator on this project, Amanda Scott, is now a principal researcher at and co-owner of The Strategy Team, based in Columbus, Ohio.